TMinimum booking duration: 2 hours. Shorter bookings are not permitted.
Fuel return: All vehicles must be returned with the same fuel level as when handed over to the customer.
Extra fuel? You'll be refunded the difference.
Less fuel? The amount will be charged based on current fuel prices.
If a breakdown is not your fault, you will receive a refund for the unused portion of your trip.
If the breakdown is due to your actions, you will bear the full repair cost and any associated damages.
Incorrect Drop-off:
A recovery fee of ₹2,000 to ₹10,000 will apply depending on how far the vehicle is from the designated return location. Towing charges will be additional.
Late Return Charges:
Delay beyond the scheduled time will be charged as follows:
Vehicle Type Late Return Charge (per km)
Hatchback : ₹19
Sedan : ₹10
SUV : ₹15
You are responsible for all traffic or parking violations. Failure to settle fines within 30 days will attract a ₹500 late fee.
Overspeeding (above 125km/h): ₹2,500 + any applicable government fine.
Excessive speed (150km/h or more): Immediate account suspension.
Daily Kilometer Limit:
Local travel: 150 km per day is allowed.
Outstation travel: 300 km per day is allowed.
Smoking inside the car: ₹1,000 cleaning fee plus any damage charges.
Wrong fuel usage: You’ll be responsible for the full repair cost.
Lost key: ₹2,000 fee. If not returned within 3 days, you may be charged for full replacement.
Lost documents:
Insurance: ₹2,000
RC card/license: ₹10,000
You must select a Damage Protection Plan during booking:
Standard: Lower upfront fee, higher deductible.
Peace of Mind: Slightly higher upfront, lower out-of-pocket if damage occurs.
In case of an accident, you’re liable up to the coverage limit. Note: If you're found driving under the influence or allowing an unlisted person to drive, you’ll bear the full cost.
Minor cleanup (e.g. car mats): ₹500
Full dry-cleaning (e.g. pet hair, spills): ₹1,000
All toll charges during your trip are your responsibility.
Home/Airport delivery: Available at select locations for an extra fee. Delivery starts 5 minutes before your booking time, and pickup is within 30 minutes of your end time.
Booking Policies for AbhiGo Users:
Cancellation:
0–6 hours before trip: No refund
6–24 hours before: 50% of rental + platform fee
After trip start: No refund
Rescheduling:
Not permitted within 4 hours of the start time.
Extensions:
For extensions over 12 hours, request must be made at least 24 hours before the booking ends.
For extensions under 12 hours, request at least 10 hours in advance.
If the car is already booked, extension won’t be possible. However, an alternate car of the same category may be provided, subject to availability.